Affecting System - Telephony
Dear Customer,
We routinely need to carry out maintenance work on our network. This
work is required in order to improve our network infrastructure and
ensure continued high levels of resiliency, reliability, security and
scalability.
Network maintenance will be carried out on
**Wednesday 27th July 2022, between 21:00 - 23:59 (BST)**
Services at risk: Telephony Services: Inbound Calls, Outbound Calls, Hosted VoIP
Impact: Your services should remain completely usable throughout the
maintenance window, however the work does carry a low risk, and an
interruption to the services listed above could be experienced.
Affecting Other - Network
Update:
Our Engineering team has confirmed that the outage from the affected backbone provider has been resolved. However, as a precautionary measure, our Engineering team will continue to monitor the situation overnight before utilizing this provider again for network traffic.
Incident:
We are aware that a disruption from a major provider has caused networking issues in multiple regions, including London, San Fransisco and New York. Our network team has taken steps to route traffic around this disruption.
You may experience issues or bad performance, including significant packet loss, with networking in these regions. While the workarounds in place should mitigate these issues, you may continue to experience issues until the issue is fully resolved at the provider level.
We're continuing to monitor the situation, and our team will continue to take proactive efforts to work around this disruption. Thank you for your patience!
